IJsterk De Kraai

Oliver MetcalfeGoogle

1 jaar geleden

While the nursery and staff based here seem very nice, the brand is let down by their uncompassionate planning team and policies. We placed our child in daycare for one day a week, confirmed a couple of months before the place started, and paid for the first month. Our circumstances changed and we needed more days, the nursery was unable to meet this and we therefore found another nursery that could. I’m cancelling the place that we had not used yet, the planning team have refused to refund the unused payment of nearly 500 euros. The nursery also advise not to use the days as it would be too much for our son to handle with starting two different nurseries at the same time. So we are being advised not to use the days for the wellbeing of the child, but the planning team will not refund the unused payment. This is an awful way to treat customers and parents so I would not recommend this nursery for these reasons.

MichielGoogle

4 jaar geleden

Hele fijne opvang, onze tweeling heeft hier een ontzettend leuke tijd gehad (zaten op de groep zwanen en papegaaien). Ze gingen er altijd met veel plezier naar toe. Betrokken en stabiel team ondanks uitdagingen in de markt. Ze gingen regelmatig op stap, kwam muziek langs of andere activiteiten. Geen uitgebreide app waarop je alles volgt, maar we kregen regelmatig een fototje en wij vonden het ook belangrijker dat ze tijd met de kinderen doorbrachten.